Fecha de vigencia: 14 de febrero de 2026
Ankormed (“Ankormed SA”, “nosotros”) se compromete a proteger su privacidad. Esta Política
describe cómo recopilamos, usamos y compartimos información personal mediante
ankormed.com, formularios, agentes de IA, y comunicaciones por canales como WhatsApp y
otras integraciones de Meta.
- Información que recopilamos
a) Información que usted proporciona:
● Nombre, correo, teléfono, empresa, país/ciudad (según aplique).
● Datos enviados por chats, WhatsApp, formularios, solicitudes de cotización o agenda.
● Mensajes, archivos o información que usted comparta en conversaciones.
b) Información recopilada automáticamente:
● Datos técnicos (por ejemplo: tipo de navegador, IP, dispositivo).
● Datos de uso (páginas visitadas, tiempo de navegación, eventos).
● Cookies o tecnologías similares (si se implementan).
c) Información desde plataformas de Meta (si aplica):
● Información del perfil y el contenido de mensajes compartidos mediante WhatsApp u
otras integraciones, en la medida permitida y con base en su
interacción/consentimiento. - Cómo usamos su información
Podemos usar su información para:
● Responder consultas, brindar soporte y dar seguimiento.
● Preparar cotizaciones y coordinar pedidos/servicios (cuando aplique).
● Operar y mejorar nuestros agentes de IA y sistemas automatizados (calidad, seguridad,
entrenamiento operativo interno y mejora del servicio).
● Enviar comunicaciones operativas o informativas relacionadas con su solicitud.
● Enviar comunicaciones comerciales cuando corresponda y usted lo permita (usted
puede solicitar dejar de recibirlas).
● Cumplir obligaciones legales y requisitos de plataformas. - Compartición de información
No vendemos su información personal. Podremos compartir información únicamente cuando
sea necesario con:
● Proveedores y encargados que prestan servicios (hosting, CRM, analítica,
automatización, mensajería).
● Plataformas de mensajería e integraciones técnicas (incluyendo Meta/WhatsApp) para
habilitar funcionalidades.
● Autoridades o terceros cuando exista obligación legal o sea necesario para proteger
derechos, seguridad o prevenir fraude. - Retención de datos
Conservamos datos solo el tiempo necesario para los fines descritos o para cumplir
obligaciones legales. Puede existir retención limitada en copias de respaldo por motivos de
seguridad y continuidad. - Sus derechos y opciones
Usted puede solicitar:
● Acceso, corrección o actualización de sus datos.
● Eliminación de datos (ver sección “Instrucciones de Eliminación de Datos”).
● Dejar de recibir mensajes por WhatsApp respondiendo STOP.
● Solicitar atención humana escribiendo “humano” o “asesor”.
En integraciones de Meta, también puede revocar permisos desde la configuración de
su cuenta; esto no necesariamente elimina datos ya recibidos por Ankormed (para eso
use la solicitud por correo). - Seguridad
Aplicamos medidas razonables para proteger la información (controles de acceso y buenas
prácticas de seguridad). Aun así, ningún sistema es infalible. - Transferencias internacionales
Algunos proveedores pueden procesar datos fuera de Guatemala. Procuramos trabajar con
proveedores que apliquen prácticas de seguridad adecuadas. - Cambios a esta política
Podemos actualizar esta Política periódicamente. La versión vigente estará disponible en la
página de legales de Ankormed. - Contacto
Para consultas de privacidad o solicitudes:
● Correo: [email protected]
● Tel/WhatsApp: +502 51866321
● Dirección: 11 Calle, 6-44 Zona 10, Oficina 905, Ciudad de Guatemala
Privacy Policy — Ankormed SA
Effective Date: February 14, 2026
Ankormed (“Ankormed SA,” “we,” “our,” or “us”) is committed to protecting your privacy. This
Privacy Policy explains how we collect, use, and share personal information through
ankormed.com, our forms, AI agents, and communications via channels such as WhatsApp
and other Meta-related integrations.- Information We Collect
a) Information you provide:
● Name, email, phone number, company name, city/country (as applicable).
● Data submitted via chats, WhatsApp messages, forms, quote requests, or scheduling
requests.
● Messages, files, and content you share during conversations.
b) Information collected automatically:
● Technical data (e.g., browser type, IP address, device type).
● Usage data (pages visited, time spent, events).
● Cookies and similar technologies (if implemented).
c) Information from Meta platforms (if applicable):
● Profile-related information and message content shared via WhatsApp or other
integrations, to the extent permitted and based on your interaction/consent. - How We Use Your Information
We may use your information to:
● Respond to inquiries, provide customer support, and follow up.
● Prepare quotes and coordinate orders/services (when applicable).
● Operate and improve our AI agents and automated response systems (quality, safety,
operational training, and service improvement).
● Send operational or informational communications related to your request.
● Send marketing communications where appropriate and permitted (you may opt out).
● Comply with legal obligations and platform requirements. - Sharing of Information
We do not sell your personal information. We may share data only as needed with:
● Authorized staff and service providers (hosting, CRM, analytics, automation,
messaging).
● Messaging and technical integration platforms (including Meta/WhatsApp) to enable
functionality.
● Legal authorities when required by law, or to protect rights, safety, and prevent fraud. - Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this
Policy or to comply with legal obligations. Limited backup copies may exist temporarily for
security and continuity. - Your Rights & Choices
You may request:
● Access, correction, or updates to your data.
● Deletion of your data (see “Data Deletion Instructions” above).
● To stop WhatsApp messages by replying STOP.
● Human assistance by replying “human” or “agent.”
If you used Meta integrations, you may also revoke permissions in your account settings;
this may limit future interactions but may not delete data already received by Ankormed
(email us for deletion). - Data Security
We use reasonable safeguards to protect personal information (access controls and security
best practices). However, no method of transmission or storage is 100% secure. - International Processing
Some service providers may process data outside Guatemala. We aim to work with providers
that maintain appropriate security practices. - Changes to this Policy
We may update this Privacy Policy periodically. The current version will be available on
Ankormed’s legal page. - Contact Us
If you have questions or would like to exercise your privacy rights, contact:
● Email: [email protected]
● Phone/WhatsApp: +502 51866321
● Address: 11 Calle, 6-44 Zona 10, Oficina 905, Ciudad de Guatemala
Privacy Policy — Ankormed SA
Effective Date: February 14, 2026
Ankormed (“Ankormed,” “we,” “our,” or “us”) is committed to protecting your privacy. This
Privacy Policy explains how we collect, use, and share personal information through
ankormed.com, our forms, AI agents, and communications via channels such as WhatsApp
and other Meta-related integrations. - Information We Collect
a) Information you provide:
● Name, email, phone number, company name, city/country (as applicable).
● Data submitted via chats, WhatsApp messages, forms, quote requests, or scheduling
requests.
● Messages, files, and content you share during conversations.
b) Information collected automatically:
● Technical data (e.g., browser type, IP address, device type).
● Usage data (pages visited, time spent, events).
● Cookies and similar technologies (if implemented).
c) Information from Meta platforms (if applicable):
● Profile-related information and message content shared via WhatsApp or other
integrations, to the extent permitted and based on your interaction/consent. - How We Use Your Information
We may use your information to:
● Respond to inquiries, provide customer support, and follow up.
● Prepare quotes and coordinate orders/services (when applicable).
● Operate and improve our AI agents and automated response systems (quality, safety,
operational training, and service improvement).
● Send operational or informational communications related to your request.
● Send marketing communications where appropriate and permitted (you may opt out).
● Comply with legal obligations and platform requirements. - Sharing of Information
We do not sell your personal information. We may share data only as needed with:
● Authorized staff and service providers (hosting, CRM, analytics, automation,
messaging).
● Messaging and technical integration platforms (including Meta/WhatsApp) to enable
functionality.
● Legal authorities when required by law, or to protect rights, safety, and prevent fraud. - Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this
Policy or to comply with legal obligations. Limited backup copies may exist temporarily for
security and continuity. - Your Rights & Choices
You may request:
● Access, correction, or updates to your data.
● Deletion of your data (see “Data Deletion Instructions” above).
● To stop WhatsApp messages by replying STOP.
● Human assistance by replying “human” or “agent.”
If you used Meta integrations, you may also revoke permissions in your account settings;
this may limit future interactions but may not delete data already received by Ankormed
(email us for deletion). - Data Security
We use reasonable safeguards to protect personal information (access controls and security
best practices). However, no method of transmission or storage is 100% secure. - International Processing
Some service providers may process data outside Guatemala. We aim to work with providers
that maintain appropriate security practices. - Changes to this Policy
We may update this Privacy Policy periodically. The current version will be available on
Ankormed’s legal page. - Contact Us
If you have questions or would like to exercise your privacy rights, contact:
● Email: [email protected]
● Phone/WhatsApp: +502 51866321
● Address: 11 Calle, 6-44 Zona 10, Oficina 905, Ciudad de Guatemala